Return Policy & Shipping Information

HOLIDAY RETURN POLICY

In an effort to make shopping for gifts at Terra Cottage easy and hassle-free, we've added a special addendum to our return policy for orders placed between November 1st and December 23rd. 
To accommodate returns of gift purchases, eligible items can be returned to our store in person or in transit back to us by January 9th to receive store credit. 
Recipients must have the "Gift Receipt" so that we can look the purchase up to issue the store credit.
All tags must be present, however original price may be scribbled out or ripped off. Items must be unworn/ unused/ unwashed, in original condition, smoke, deodorant, make-up and damage free.  To be eligible for a return, your item must be in the same condition that you received it with all tags attached. Shoes must be shipped back in the original shoe box in another box to ensure there is no damage the shoe box. Terra Cottage reserves the right to deny any return based on criteria that would render the item unsellable.
To exchange an item for a different color or size, we will issue store credit upon receipt of the item that can be used to repurchase the items with the necessary changes.  This ensures direct access to current stock and speeds up the process. 

Returns will be processed at time of return in store or within 2 business days of receipt of online returns.  Recipients will be issued a unique discount code to be used in our online store for web purchases or a paper gift card to be used at our brick and mortar locations for in store purchases. Refunds and store credit will reflect the amount paid for the item at the time of purchase.

Seasonal decor, marked down items, bundles, mystery sale items, singles sale items, undergarments, hats and beanies, jewelry, previously exchanged items, local vendor items, food and drink items, and gift cards are final sale and cannot be returned or exchanged.

Recipients are responsible for the shipping costs associated with returning items and original shipping costs are non refundable.  You may email us at terracottageservice@gmail.com to generate a return label for you and bill you for the postage, or you can create your own label through the click and ship feature on the USPS website.  Items must be shipped back to us at:

Terra Cottage

426 Vernon St

Roseville, CA 95678

RETURNS

We accept any and all unworn/ unused/ unwashed items in original condition with tags attached. Items must also be smoke, deodorant, make-up and damage free.  To be eligible for a return, your item must be in the same condition that you received it with all tags attached. Shoes must be shipped back in the original shoe box in another box to ensure there is no damage the shoe box. Terra Cottage reserves the right to deny any return based on criteria that would render the item unsellable.  

Items must be returned to our store for in person returns or in transit back to us within 7 calendar days of in store purchase or delivery date. 

Returns will be processed at time of return in store or within 2 business days of receipt of online returns.  Our default method for reimbursing returns is store credit.  Customers will be issued a code to be used in our online store for web purchases or a paper gift card to be used at our brick and mortar locations for in store purchases.  Upon request, refunds can also be posted to the original payment method if your return meets the above criteria.  The actual time for the refund to appear on your bank statement is determined by your card company.  Refunds and store credit will reflect the amount paid for the item at the time of purchase.

Seasonal decor, marked down items, bundles, mystery sale items, singles sale items, undergarments, hats and beanies, jewelry, previously exchanged items, local vendor items, food and drink items, and gift cards are final sale and cannot be returned or exchanged.

To exchange an item for a different color or size, please return the original item and place a second order with the necessary adjustments.  This ensures direct access to current stock and speeds up the process. 

If your original order qualified for free shipping and your return places your order under the $100 threshold, any refund or credit received will be less the estimated shipping cost your order would have incurred.

Customers are responsible for the shipping costs associated with returning items and original shipping costs are non refundable.  You may email us at terracottageservice@gmail.com to generate a return label for you and bill you for the postage, or you can create your own label through the click and ship feature on the USPS website.  Items must be shipped back to us at:

Terra Cottage

426 Vernon St

Roseville, CA 95678

 

SHIPPING INFORMATION

Our regular turnaround time for processing ready to ship items is typically 3-5 business days.  Made to order items may take up to 10 business days to ship out.  Business days are Tuesday-Saturday not including federal holidays. The processing time does not include time in transit. We will do everything in our power to get items out of our shop and into the hands of the delivery service provider as quickly as possible, but we do not ultimately have control over transit time.

Orders over $100 ship free by the least expensive method available.

If items are needed within a specific window, please contact us at terracottagefulfillment@gmail.com prior to submitting your order to ensure that we are able to accommodate your request. 

Items made and/or stored off site as noted in the product description will ship from off site separately from the rest of your order.  You will receive an email relaying this information after your order confirmation if it is applicable.

 

DAMAGED/ DEFECTIVE ITEMS

We are not responsible for any damage that occurs in transit.  We highly suggest priority mail service, as items will be insured through USPS.  If items arrive damaged, we will assist you in filing a claim on the USPS website.  We are no longer able to file claims on customers' behalf.

If you believe an item was damaged or otherwise defective prior to leaving our shop, please contact us within 3 days of receipt at terracottageservice@gmail.com.  If the item did not meet our quality control standards, we are happy to replace the item if it is still in stock or issue store credit if the item is sold out.  If we determine that the damage occurred in shipment, we will help you through the process of filing a shipping claim and supply you with the link to reorder the item if applicable.

 

LOST AND STOLEN PACKAGES

We are not responsible for lost or stolen packages marked as delivered by USPS.  If USPS confirms delivery to your address, we are unable to provide a replacement or refund of your items.

 

INCORRECT ADDRESS

If the buyer enters the incorrect address at checkout and items are returned to us or lost as a result, we are not responsible for replacing the order, refunding the order, or paying for the postage to reship the order to the correct address. 


LOCAL PICK UP & DELIVERY

Some products are made or stored off site are thus not available for in store pickup or local delivery, please check product descriptions before selecting these options. For local pickup, please use code ROSEVILLEPICKUP or FOLSOMPICKUP. Your shipping cost will be waived and we will email you when your order is ready for pickup. For local delivery, please add the appropriate delivery option to your cart and use code LOCALDELIVERY. Local delivery options can be found here.  Please note that if you use the code and do not pay for delivery, your order will not be delivered. 

If local pickup or delivery codes are used for orders that are not local, customer will billed for the postage required to get their order to them. We are not responsible for processing delays that may occur if any local codes are used for orders that require shipping.

 

UPDATES

We reserve the right to make periodic updates to our Return Policy & Shipping Information.  We suggest users regularly check this page for any updates. Using our site indicates acceptance of any potential updates.